Which term describes the set of factors Herzberg labeled 'dissatisfiers'

Which term describes the set of factors Herzberg labeled 'dissatisfiers'

• A. Maintenance
• B. Motivating
• C. Satisfying
• D. Upward

Answer: (A)

In Herzberg’s framework, work factors split into two groups: hygiene (maintenance) factors and motivators. The “dissatisfiers” are the hygiene or maintenance factors. They prevent dissatisfaction when present but don’t by themselves boost satisfaction or motivation. If they’re missing or inadequate—like low salary, poor supervision, or poor working conditions—employees become dissatisfied. When these factors are simply adequate, they keep things steady but don’t actively motivate. Real motivation comes from the motivators, such as achievement and the work itself. So the term describing the dissatisfiers is maintenance factors.

In Herzberg’s framework, work factors split into two groups: hygiene (maintenance) factors and motivators. The “dissatisfiers” are the hygiene or maintenance factors. They prevent dissatisfaction when present but don’t by themselves boost satisfaction or motivation. If they’re missing or inadequate—like low salary, poor supervision, or poor working conditions—employees become dissatisfied. When these factors are simply adequate, they keep things steady but don’t actively motivate. Real motivation comes from the motivators, such as achievement and the work itself. So the term describing the dissatisfiers is maintenance factors.